The Real Issues Law Firms Face
Without smart hiring, training, or retention strategies, firms experience chronic staff turnover and productivity loss.
OPI Solution: We implement proven hiring systems, onboarding plans, and incentives that create loyal, effective teams.
High Turnover & Inefficient Hiring
Most personal injury firms don’t have a revenue problem, they have a systems problem.
Case managers are overwhelmed with administrative tasks. Demands get delayed. Settlements stall.
OPI Solution: We restructure internal workflows to free up time for high-value tasks and accelerate demand output.
Demand Writing Bottlenecks
Many firms operate blindly without performance benchmarks. What isn’t measured can’t grow.
OPI Solution: We install tailored KPIs, track firm performance, and align every role with growth-based outcomes.
Lack of KPIs & Measurable Goals
$15M
Revenue Growth (2024)
415
Cases Signed Per Month (2024)
$1.2M
per month
Attorney Fees Generated
250
Cases Settled Per Month (2024)
About Us
OPI Consultants empowers personal injury law firms to scale with precision. Led by industry veteran Naisha Smith, we deliver measurable solutions through operational strategy, firm diagnostics, and team optimization.
Our Mission
To help personal injury law firms maximize efficiency, increase profitability, and streamline legal operations through expert-driven consulting, strategic case management solutions, and innovative operational strategies.
Our Vision
To revolutionize the way personal injury firms operate by leveraging technology and innovation to create scalable, high-performing legal teams that consistently deliver successful outcomes and long-term growth.
Our Firm
Overflow Personal Injury Consultants (OPI) is a boutique consulting firm. With over 15 years of industry experience, OPI transforms law firms from reactive to revenue-driven. We’ve helped firms grow from 75 to 400+ cases per month, scale to over $13.5M in revenue, and build lasting internal systems for success.
Our Services
Smart Strategies for Business Growth & Security!
Case & Financial Strategy Optimization
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Establish clear KPIs and financial targets
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Identify high-value cases & optimize settlement potential
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Streamline demand workflows to improve revenue cycle
Talent Acquisition & Training
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Recruit, onboard, and train high-performing case managers
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Design incentive structures that boost retention
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Build scalable teams with strong internal processes
Operational Efficiency & Compliance
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Develop SOPs and firm-wide protocols
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Improve billing, communication, and documentation systems
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Ensure risk management, compliance, and audit readiness
Our Experts
Meet our highly skilled and industry-leading professionals
Naisha Smith
Founder/Fractional COO
Naisha Smith is a powerhouse in the personal injury legal consulting industry, with over 15 years of experience transforming law firms into scalable, revenue-generating businesses. Her consulting expertise spans across firm operations, team development, litigation strategy, and profitability optimization.
Naisha’s journey includes work with some of the most prestigious law firms in the country, including Morgan & Morgan, Cruser & Mitchell, LLP, Guardian Law Group and most recently her role as the COO of My 25% Lawyer was pivotal to their rapid growth and success. Her track record is marked by measurable results: multi-million-dollar revenue growth, hundreds of cases managed monthly, and full operational turnarounds.
The Naisha Smith Difference
What sets Naisha apart is her dual-sided litigation expertise—she understands both plaintiff and defense dynamics inside and out. This rare perspective allows her to anticipate obstacles, craft winning case strategies, and implement systems that empower law firms to scale efficiently.
Naisha is more than a consultant, she’s a builder. She constructs systems, trains teams, and instills a culture of accountability and excellence. Her unmatched passion for advocacy and elite negotiation skills have helped law firms increase their case value, shorten settlement cycles, and improve client outcomes. Her consulting is hands-on, outcome-driven, and always backed by data.
"If you're going to play the game properly, you'd better know every rule." — Barbara Jordan
Testimonials
See what our clients are saying about us
Naisha is a transformative force. She built and developed our internal team, implemented scalable systems, and helped us grow without compromising client service. Her insight into both plaintiff and defense strategy makes her invaluable. She’s not just a consultant—she’s a leader who delivers results.
Pam McCloud
Attorney & Counselor at Law
Naisha doesn’t just consult—she rolls up her sleeves, restructures operations, and trains teams to perform. Her dual-sided litigation expertise has changed the way we approach case strategy and firm growth. We’ve seen measurable improvements across the board thanks to her leadership.
Senior Personal Injury Attorney
Private Practice
Our Blogs
Insights and Strategies to Empower Your Business Journey
